Microsoft Teams is one of the leading collaboration tools currently in use and the trend continues unabated for many reasons. This is a great chance for service providers, who can profit greatly by offering this type of telephony integration with MS Teams, opening up new business opportunities for themselves. <\/p>\n
Communi5 has been offering a solution to integrate MS Teams with telephony since 2019, and it has been successfully deployed by service providers across the entire EMEA region. The Austrian service provider Yuutel is a case in point. \u201cIn this day and age, company telephony has to be flexible and portable. We enable companies to move their entire PBX infrastructures to the Cloud in a completely uncomplicated way. In Communi5 we found the ideal partner – technologically, professionally and personally – to carry this out,\u201d<\/em> declared Markus Buchner, Yuutel CEO. Since 2020, the company has deployed MS Teams integration for over fifty companies. One of the most successful was carried out at the Bundesagentur f\u00fcr Betreuungs- und Unterst\u00fctzungsleistungen (BBU) \u2013 the Federal Agency for Reception and Support Services \u2013 where twenty-eight locations were equipped with MS Teams and telephony integration within a very short space of time. <\/p>\n Communi5 has the ideal solution for different use cases: where MS Teams covers the customer\u2019s telephony needs, there is a simple and cost-efficient direct routing integration with SIP trunks. If that is not sufficient, service providers can also offer the high-performance Cloud PBX functions of the C5 and integrate them with MS Teams. <\/p>\n \u201cOur solution offers wide-ranging integration possibilities with MS Teams, fully covering the telephony needs of companies. Service providers can secure added value and\/or increased market share with our solution, \u201c said Martin Grech, Communi5 product manager. He continued \u201cOur new software version even offers presence status and calendar availability information from MS365 and MS Teams that can be monitored and synchronised in real time in our Cloud PBX. This provides completely new ways to manage availability, for example, the combination of call forwarding settings or the \u2018Do-not-Disturb\u2018 status during MS Teams sessions.\u201c\u201eUnsere L\u00f6sung bietet weitreichende Integrationsm\u00f6glichkeiten mit MS Teams, die die Telefonie-Bed\u00fcrfnisse von Unternehmen vollst\u00e4ndig abdecken. Service Provider k\u00f6nnen sich mit unserer L\u00f6sung Mehrwerte bzw. Marktanteile sichern.\u201c<\/em> ist Martin Grech, Produktmanager von Communi5, \u00fcberzeugt. \u201eIn unserer neuen Softwareversion geht die Integration soweit, dass selbst der Pr\u00e4senzstatus und Kalenderverf\u00fcgbarkeiten von MS365 bzw. MS Teams in Echtzeit in unsere Cloud PBX synchronisiert und abgeglichen werden k\u00f6nnen. Das bietet vollst\u00e4ndig neue M\u00f6glichkeiten der Erreichbarkeitssteuerung wie z.B. die Kombination einer Rufumleitung oder dem \u201eNicht St\u00f6ren\u201c-Status in der Cloud PBX bei aktiven MS Teams Sessions.\u201c<\/em> f\u00fchrt er weiter aus.<\/p>\n