The Communi5 Call Center is a cloud-basedsolution that seamlessly integrates with the Cloud PBX, delivering an advanced and unified communication experience for businesses of all sizes. Unlike standalone call center platforms, this solution provides direct access to real-time call status, the corporate phone book, and advanced call routing, ensuring efficient and professional customer service.
With skill-based routing, VIP prioritization, and intelligent call distribution, calls are automatically directed to the most suitable agent. Supervisors benefit from Live View monitoring, real-time analytics, and detailed reporting, enabling full control over call queues, agent performance, and service levels.
A key highlight is the fully integrated Softclient (DesktopOperator), which provides agents and supervisors with a professional call handling interface, including call transfer, queue management, live monitoring, and CRM integration. This ensures seamless workflow management and optimized customer interactions from any location.
The Communi5 Call Center combined with the Cloud PBX service is the ideal all-in-one solution for businesses looking to optimize customer service, streamline communication, and maximize efficiency, ensuring seamless and intelligent call management.
The advantages
- Fully integrated with Cloud PBX – Direct access to corporate directories, call status, and presence information for efficient call handling.
- Real-Time Live View & Performance Monitoring – Supervisors can track call queues, agent availability, and KPIs in real-time.
- Comprehensive Reporting & Analytics – Generate detailed reports, live dashboards, and call statistics for strategic optimization.
- Multi-Location & Remote Work Support – Agents and supervisors can operate from any location, ensuring business continuity and flexibility.
- Integrated Softclient (DesktopOperator) – A powerful desktop application that enables professional call handling, queue monitoring, CRM integration, and efficient call transfer for both agents and supervisors.