A modern cloud PBX must be flexible, adaptable, and capable of integrating seamlessly with business applications. Open interfaces play a key role in this by enabling smooth communication between telephony systems and software applications such as CRM, ERP, helpdesk, and analytics platforms. By leveraging OpenAPI, REST, TAPI, CSTA, Action URLs, and other integration mechanisms, companies can optimize their workflows, enhance customer service, and improve overall business efficiency. A large number of 3rd Party Systems are supported and are constantly being expanded:
The advantages
- Enhanced Productivity – Automate call logging, customer data retrieval, and workflow actions to save time.
- Improved Customer Experience – Provide personalized interactions by integrating telephony with CRM and customer service platforms.
- Scalability & Flexibility – Expand and customize your PBX capabilities with new applications as business needs evolve.
- Cost Efficiency – Reduce operational costs by automating manual processes and streamlining communications.
Future-Proof & Innovation-Ready – Leverage API-based integrations to stay ahead of emerging technologies.