Sonatel and Communi5 Advance the Digital Transformation of Enterprise Communication in Senegal
New cloud communication platform gives businesses of every size access to modern business communication services
Dakar, Senegal / Vienna, Austria
With the launch of Flex Jokko, Sonatel, Senegal’s leading telecommunications provider and a member of the Orange Group, marks an important milestone for the digitalization of businesses in Senegal. Together with its Austrian technology partner Communi5, Sonatel is bringing a nationwide carrier-grade cloud communication platform to market for the first time.
The new platform gives businesses of every size access to modern communication, collaboration, and customer service solutions, laying the foundation for a new generation of cloud-based business communication in the country.
Digitalization as a Growth Driver for Businesses
The demands placed on enterprise communication have changed fundamentally in recent years. Mobile working models, rising customer expectations, and the increasing digitalization of business processes call for flexible, secure, and always-available communication solutions.
With Flex Jokko, businesses gain access for the first time to a fully cloud-based solution that combines business telephony, team collaboration, audio and video conferencing, and modern customer service features on a single platform.
Carrier-Grade Technology as the Foundation
The technological foundation of the platform is Communi5’s UCaaS platform. Its carrier-grade architecture enables Sonatel to deliver communication services on a national scale while meeting the highest requirements for availability, scalability, and service quality.
The platform supports both small and medium-sized enterprises and large organizations with complex communication needs, and can be flexibly adapted to future market requirements.
A Strategic Step Toward Senegal’s Digital Future
For Sonatel, the launch of Flex Jokko is far more than the market introduction of a new product. The platform forms a key building block of the company’s digitalization strategy and supports the development of modern working and communication models in Senegal.
ICT Product & Project Manager, Sonatel
“With Flex Jokko, we are giving businesses access to modern communication services that boost productivity, simplify collaboration, and accelerate digital transformation. Together with Communi5, we are creating a platform tailored to the needs of our market while meeting international technology standards.”
A Successful Carrier Project with International Significance
For Communi5, the project represents another important milestone in its international expansion. The successful rollout of a national UCaaS platform at one of West Africa’s leading telecommunications providers underscores the platform’s ability to deliver modern business communication services at carrier scale.
Head of Sales, Communi5 Technologies
“Sonatel is one of the most innovative telecommunications providers in Africa. The successful launch of Flex Jokko shows how network operators can further expand their role in the business customer market through modern cloud communication services. We look forward to supporting Sonatel on this journey over the long term.”
About Sonatel
Sonatel is Senegal’s leading telecommunications provider and part of the Orange Group. The company offers mobile, fixed-line, internet, and digital services to consumers and business customers in several West African countries.